FAQ about Internet Reservations, Guest Rooms and Payment.
We accept reservations until the end of this year at this moment. If you wish to make a reservation for next year, please contact us by phone or by e-mail.
Please click FIND RESERVATION and follow the instructions.
We assume a PC problem or an incorrect e-mail address. If you have not received a confirmation within 2 days of making the reservation, please do not hesitate to contact us as soon as possible.
The hotel sets the preferential term for people who book with the hotel's web site, which is no cancellation charge if the hotel is notified of the cancellation by 16:00 (Japan local time) one day prior to the expected arrival, or one full day charge of the published rate will be charged to your credit card. (The general term is a two-day notice for no cancellation charge.)
If a child age 6 and under sleeps in the same bed with the parent or uses a crib, the child stays free. Cribs are available free of charge and must be requested in advance. In addition, we will provide diaper disposal units in each room. However, if a child requires a bed, they will be charged as an adult.
Certainly. We make every effort to meet all requests but cannot guarantee all requests can be met. If you want us to confirm your request/s in advance, please contact Reservations.
Unfortunately no inter-connected room is available. We assign adjoining rooms subject to availability, or rooms close to each other.
Yes. You can access high-speed internet(Free Wi-Fi or LAN connection)in every room.
We provide a toothbrush, hairbrush, razor, comb, cotton swabs, hairband, shower cap, cotton balls, shampoo, conditioner, soap, body shampoo, slippers, yukata, bodywash towel, towels and hairdryer. For more details, please read Service & Amenity on Rooms page.
Guests can use the facilities one time for JPY1000 (excluding taxes).
- Equipment: heated swimming pool, fitness gym, jacuzzi, steam room
- Adult Use only
Business Hours: 07:00 to 21:00 (admittance until 20:00)
Yes, we can store your belongings in the cloakroom on the 2nd Floor.
Yes, please send your luggage to the address below and ensure it is properly labeled with your name and date of arrival.
- Hotel Granvia Kyoto
- c/o Front Desk
- JR Kyoto Station Bldg., Shimogyo-ku, Kyoto 600-8216 Japan
- Tel: 81-(0)75-344-8888
We do not have our own parking lot. Please use the Kyoto Station Parking Lot. The charge is JPY1,000 per night. Please take the parking ticket to the Front Desk to register the vehicle. We are sorry that you cannot reserve a parking space. For details, please see the parking lot map.
Yes, we accept Diners, Amex, JCB, Visa, UC, NICOS, DC, Master, China Union Pay.
No, you can not combine offers.
Yes, you can change following currency into Japanese Yen.
An automatic Currency-Exchange Machine is available at the Lobby 24 hours a day.
USD : United States dollar
GBP: British Pound
AUD: Australian dollar
KRW: Korea Won
CNY: China Yuan
HKD: Hong Kong dollar
TWD: Taiwan dollar
Please do not hesitate to ask us if you have any further questions.
E-mail : email@example.com